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Questions?
Answers.
52 things people ask us. Probably yours too.
All
The Basics
How We Match People
Money Stuff
Before the Event
At the Event
After the Event
Canceling and Refunds
No-Shows
Monthly Pass
Safety
Account & Support
The Basics
What is HiFive?
How does it work?
I'm nervous. Is that normal?
Is this a dating thing?
Who comes to these things?
What cities are you in?
How We Match People
How do you decide who sits together?
What kind of people will be at my table?
Can I request to be with certain people?
What if I already know someone at my table?
Money Stuff
How much does it cost?
What does the AED 30 actually pay for?
How much should I budget for food?
Do I have to pay for everyone's meal?
Can I bring a friend?
What payment methods work?
Before the Event
When do I find out where it is?
I haven't gotten the venue details yet.
How do you pick the restaurants?
What if I don't like the restaurant?
I have dietary restrictions.
What language is spoken?
At the Event
What happens when I get there?
What are the icebreaker cards?
How many people will be there?
What should I wear?
Will someone from HiFive be there?
What if I'm late?
What happens after dinner?
After the Event
How do I exchange contacts?
What if I didn't enjoy it?
How do I give feedback?
Canceling and Refunds
What's your refund policy?
How do I cancel?
What's a waitlist booking?
How do I know if I got off the waitlist?
What if HiFive cancels the event?
No-Shows
What happens if I don't show up?
What counts as a no-show?
How do I avoid it?
Monthly Pass
What's the Monthly Pass?
Is it worth it?
Do I get priority for every event?
How do I cancel the subscription?
Safety
Is this safe?
How do you verify people?
What if someone behaves badly?
What are the rules?
Account & Support
How do I sign up?
What info do you need?
How do I delete my account?
How do I reach you?
Still stuck?
Shoot us an email. We respond fast.
Contact Us
support@hifive.club