Privacy Policy

AIHQ Global Nexus FZE (“we”, “us”, “our”) operates HiFive (hifive.club). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

We are committed to protecting your privacy and handling your data in an open and transparent manner in compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

2.1 Information You Provide

• Account Information: Name, email address, phone number, birth year, gender
• Profile Information: Interests, neighborhood, bio, profile photo
• Payment Information: Payment card details (processed securely by Stripe)
• Communication: Messages you send to us or through the Platform

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, events viewed or booked
• Location Data: General location based on IP address (city-level)
• Cookies: Session and preference cookies (see Section 8)

We use your information to:

• Create and manage your account
• Process event bookings and payments
• Match you with compatible event groups (based on age, interests)
• Send booking confirmations and event reminders
• Send venue details to confirmed attendees
• Communicate about your account or our services
• Improve our Platform and develop new features
• Ensure safety and prevent fraud
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Stripe: Payment processing
• Resend: Email delivery
• Vercel: Website hosting
• Airtable: Data management

4.2 Event-Related Sharing

• First name only may be shared with other confirmed attendees
• Venue staff may receive attendee names for reservation purposes

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights and safety.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Limited access to personal data by authorized personnel only
• Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain your information for:

• Active accounts: As long as your account is active
• Deleted accounts: Up to 30 days for account recovery, then permanently deleted
• Transaction records: 7 years for legal and tax purposes
• Anonymized analytics: Indefinitely for service improvement

Under UAE data protection law, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@hifive.club. We will respond within 30 days.

We use cookies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our Platform
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any information.

HiFive is intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we discover such information, we will delete it immediately.

Your information may be transferred to and processed in countries outside the UAE where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Platform. The “Last Updated” date at the top indicates when changes were last made.

Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

For privacy-related questions or concerns: